Management and Leadership for the Medical Practice
$349.00
This course provides the foundational skills needed to lead a high-performing medical office team. This content is relevant for both current and aspiring medical office managers, and it is a perfect precursor to the Certified Medical Office Manager (CMOM)® program. Test your knowledge with PMI's free assessment.
CEUs
6
Length
363 minutes
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Course Summary
This course covers the responsibilities of managing a medical office. Learn the skills and acumen to become a great practice leader with team motivation and patient engagement techniques designed to improve the practice's overall performance and quality measures.
Medical Office Compliance
Understand labor laws and regulations
Establish ethics and ongoing compliance measures
Proper structuring and compliance of employee handbook
Practice Administration
Manage day-to-day operational responsibilities
Improve time management and effective communication skills
Identify and minimize sources of risk in the office
Employee Relations
Hire, develop and retain the team, and motivate across generations
Review of wage and salary administration guidelines
Conduct more effective performance reviews
Financial Management
Quality control, financial and risk management
Turn financial forecasting into the patient-payer mix
Approaches that will protect positive cash flow
Managed Care Delivery System
A look at managed care contracts and the patient payer mix
Create a great patient experience for higher satisfaction
Quality performance measures and impact on future Reimbursement
The instructor will also share tips for creating a positive practice image.
Prerequisites
Participants should have some background working in a medical facility with experience as a team lead or moving toward a supervisory role.